Cancun Car Agency Scandal: Customers Demand Justice

Over 20 customers have come forward to publicly accuse Alianza Multimarca Nacional, a car sales agency, of fraud. The agency allegedly failed to deliver vehicles that had been paid for in advance.

The group of affected customers gathered on José López Portillo Avenue in region 72 to demand refunds and to warn others about the agency's actions. They claim that the company offered attractive initial payment plans for vehicles, promising to deliver them within 30 business days.

However, when the promised delivery date arrived, the customers did not receive their vehicles or any explanation from the agency. The agency reportedly changes advisors frequently to avoid taking responsibility. The customers claim that they each paid deposits of around 16,000 pesos per vehicle, a significant financial burden for many of them.

One of the victims said, "We made this sacrifice thinking about improving our quality of life, but now everything seems to indicate that we were scammed." The agency reportedly made constant excuses and avoided explaining where the customers' money went. Another victim said that the company did not respond to attempts to contact the references it provided, which increased their suspicion. "We realized that there is a pattern of deception. We demand justice and our money back," one victim stated.

This isn't the first time Alianza Multimarca Nacional has faced accusations of fraud. The agency's branch on La Luna Avenue in super block 48 had previously been accused by customers of similar fraudulent practices, including altering contract terms after signing and unjustifiably extending delivery times.

The affected customers are calling for the Federal Attorney for Consumer Rights (Profeco), as well as municipal and state authorities, to investigate the company and penalize it if found guilty. "It is crucial to protect consumers and prevent more people from falling into these traps," one of the accusers said during the protest.

The customers are now waiting for the authorities to act and resolve the issue. This case highlights the need for stronger regulatory and supervisory measures in the automotive sector, particularly to protect against fraudulent practices that harm consumers.