Tourists Report Rising Abuse at Mexico Airports

Mexico City, Mexico — Reports of alleged abuses against tourists by immigration personnel at Cancún International Airport (CUN) and Mexico City International Airport (AICM) have surged, according to complaints filed by travelers and advocacy groups. The incidents, which include arbitrary detentions, extortion attempts, racial profiling, and aggressive behavior, have raised concerns about the treatment of foreign visitors in Mexico’s busiest travel hubs.

Pattern of Alleged Mistreatment

Travelers arriving at Cancún airport, in particular, have described a pattern of intimidation by immigration officers, often within the secure area immediately after deplaning. Incidents reported include:

• Prolonged interrogations in holding rooms without access to phones or legal counsel

• Refusals to stamp passports or allow entry without “additional documentation” or a bribe

• Immediate deportations after officers claimed the traveler lacked hotel reservations or sufficient funds — despite valid bookings and credit cards

• Confiscation of passports or cell phones during questioning

In one case, a U.S. tourist was detained for over six hours in a small interview room at Cancún without clear explanation and released only after contacting the U.S. consulate. In another, an Argentinian traveler was allegedly extorted for $500 USD to avoid deportation for supposed irregularities in their FMM (Forma Migratoria Múltiple) form, even though they were entering visa-free.

The INM watchdog group Migrante has documented at least 32 formal complaints in the past three months, representing a sharp spike in incidents compared to previous years. Unofficially, social media platforms and expat forums suggest dozens more unreported cases, particularly affecting travelers from South America, Asia, and Eastern Europe.

Customs Woes Add to Frustration

Even for those who clear immigration smoothly, customs screening at Cancún Airport can be another source of stress. While Mexico doesn’t restrict entry of personal electronics or clothing, tourists have reported:

• Overzealous inspections of luggage, particularly electronics or camera gear

• Seizures of personal items deemed “commercial” if quantities appear excessive

• Confiscation of food, supplements, or CBD products — even when legal in Mexico

• Demand for “import taxes” or outright bribes for allegedly exceeding customs limits

Some passengers say they were told to pay cash-only “fines” or risk delays of several hours.

Government Response Under Scrutiny

The federal government has faced growing criticism over these incidents, especially as tourism rebounds to pre-pandemic levels. Tourism Secretary Miguel Torruco Marqués recently stated that his office is working with the INM to investigate the claims, reiterating that “Mexico remains committed to ensuring a safe and welcoming environment for all visitors.”

However, critics say there’s little transparency or accountability. According to Elena Ramírez, director of Migrante, “Abusive officers are rarely disciplined, and tourists often don’t know their rights or are too afraid to report mistreatment.”

Despite the INM insisting that these are isolated cases, repeated incidents point to a systemic issue with training, oversight, and enforcement. Some travel experts have even suggested that certain immigration officers view foreign arrivals — particularly solo travelers or those from less economically powerful countries — as easy targets.

Travelers Urged to Protect Themselves

Authorities recommend that travelers:

• Carry printed documentation, including hotel reservations, return flights, and proof of funds

• Avoid handing over original passports unless required, and record badge numbers if possible

• Request a consular representative if detained for an extended period

• File formal complaints with the INM online (https://www.gob.mx/inm)

• Contact their embassy or consulate for assistance

The U.S. Embassy in Mexico City and other foreign missions have updated their travel advisories, encouraging travelers to be cautious and proactive when dealing with immigration officials. While the majority of visitors pass through without issue, the risk of encountering harassment or misconduct is real, especially at high-traffic airports like Cancún.

A Threat to Mexico’s Tourism Image

With over 40 million international arrivals in 2023, many of them landing in Cancún, the stakes for Mexico’s reputation are high. Tourism is a vital sector of the economy, and stories of abuse, extortion, and lack of due process at ports of entry risk undermining Mexico’s image as a welcoming and friendly destination.

As investigations continue, both travelers and industry insiders are calling for greater oversight, improved officer training, and a formal mechanism for transparent complaint resolution. Until then, travelers are advised to remain vigilant and well-prepared when arriving in Mexico.