Conflict between Uber and Taxi Drivers Threatens Cancún Tourism

Tourism industry representatives in Cancún have voiced concerns over the ongoing conflict between taxi and Uber drivers. They claim that the regular altercations, arrests of Uber drivers, threats towards tourists, protests, and blockades at Cancún airport are damaging the area's reputation as a tourist destination. "Monopolies are not beneficial for any town or country, especially not a tourist hotspot. Laws must be adhered to," they insist.

Abelardo Vara Rivera and Roberto Cintrón Gómez, honorary presidents of the Cancún, Puerto Morelos and Isla Mujeres Hotel Association, have called for immediate action from the authorities. "The lack of authority and failure to act against protests, road closures, and airport disruptions is tarnishing the image of the destination," Cintrón Gómez stated.

He suggested that there might be a reluctance to enforce the law in these instances due to fear of media backlash. The hoteliers argue that the aggressive behavior of taxi drivers towards Uber operators and tourists, and their apparent impunity, has significantly impacted tourism in the area. "Taxi drivers have always done as they please… now Uber is responding in kind: with blockades, and verbal and physical confrontations… This is where the authorities must step in, restore order, and uphold the law," demands Vara Rivera.

He emphasized the importance of clearly establishing and enforcing work rules, regulations, and laws. He noted that the ongoing conflict, among other factors, has resulted in a decline in occupancy rates in the Mexican Caribbean, and a drop in prices. "The numerous protests and marches are part of the problem we are facing," he said. He stressed the need for order, security, and respect for good manners, and argued that it is the government's responsibility to ensure these are maintained.

"It seems that many people, including a significant portion of the population and even the government, do not realize or care that tourism is the lifeblood of our economy," he said. He highlighted that the tourism industry contributes the largest share of the state's Gross Domestic Product, and brings in over 30 percent of the country's foreign currency from tourism.

Meanwhile, Cintrón Gómez pointed out that a tourist's experience during their vacation is a determining factor in whether they will return. "Taxis in Cancún have always been known for their shortcomings and high costs, among other things. However, while there are many good taxi drivers, a few are spoiling the reputation of their service and the destination," he added.

Javier Olvera Silveira, president of the Caribbean Business Coordinating Council, also stressed the importance of the service and attitude displayed by taxi drivers towards national and international tourists for the success of a tourist destination, hence the urgency in enforcing the law.